Need to make a return? No problem!
The next one will be the perfect look for you. Here's how you can send your item(s) back. - You have 3 easy options:
Return for Store Credit - Couldn't be easier! Email us at firstname.lastname@example.org and we will email you a FREE prepaid shipping label to return your items. When we receive your items back, we will issue you store credit that never expires. We can only provide prepaid shipping labels for US Returns.
Exchange - For swapping sizes for the same product/color or replacing a defective item only. Fill our our return form, email us and we will send you a FREE prepaid shipping label to return your items. When we receive your items back, we will issue you store credit that never expires. We can only provide prepaid shipping labels for US Returns.
Return for Refund- We will send you a prepaid shipping label, which you can use to return the item(s) to our warehouse. You will be refunded to your original payment method, and we will deduct $5 from the refund to cover the cost of shipping.
International - Please fill out the return form, and we will send you instructions for your return. We are unable to provide shipping labels for international customers, so you will be responsible for return shipping.
30 days - from delivery to initiate return
- Fill out our easy return form you've received with your order
- Email us for a prepaid return label at email@example.com
- Pack and return your order following the provided instructions.
- Once the tracking marks your package as delivered, it may take us up to 5 business days to process your return. Once we have processed it, we will email you a confirmation.
Eligibility Window- Returns & exchanges must be initiated within 30 days of delivery (or 45 days from the original order if tracking doesn't have a confirmed delivery date). Return must be received within 14 days of initiating your return. International returns must be initiated within 60 days of your original order, and returned within 30 days of initiating your return.
International Customers- International orders may be subject to customs and duties upon arrival in your country. You are responsible for understanding and paying these costs in your country. We will not cover or refund these fees.
- Items marked as clearance or final sale.
- Free gifts or promotional items with retail value.
- Items received in damaged/worn condition.
- Returns, Exchanges & Store Credit initiated more than 30 days after the delivery date.
- Shipping charges, except in cases where we have made an error or the items were defective.
- Please note that if ineligible items are received, no credit, refund or exchange will be issued. The customer will be responsible for return shipping costs if they wish to have the item returned.
- All items must be returned in new condition. Liners, tags, lacing and components must all be intact. If liners/tags/components are missing or items are received unlaced, a 10% restocking fee will automatically be applied to all refunds or store credit. Exchanges will not be sent out until the restocking fee has been paid.
- The return form MUST be included inside the package. If the label becomes damaged, this will be the only way to identify which customer the item/s belong to.
- All fragile items must be properly bubble wrapped and protected. Items received damaged will receive no refund, store credit, or exchange.
- Make sure all boxes are properly sealed, and any previous shipping labels/barcodes are taken off or covered.
Please note that if packages are received that are improperly labeled, sent without a tracking number, or sent without filling out our return form may be delayed or denied. You will be responsible for return shipping costs if you wish to have the item returned.