FAQs

ORDER RELATED

During sitewide sales, all discount codes (besides those in the form of a gift code, such as those received by writing a product review) will be rendered inactive during the entire duration of the sale due to the already heavily discounted prices.

Please note discount codes may be made inactive up to 8 hours prior to and in preparation of a sale, while there also may be a slight delay in reactivating discount codes following the end of a sale as our team updates the site.

Also, some discount codes can only be used once with our system being set up to track the number of times a code has been applied to an order and in association with a user's account.

If your discount code isn't working and you feel the error may be unrelated to the previously noted causes, feel free to reach out! Make sure your message is as detailed as possible so that we can help resolve the problem for you ASAP!

It generally takes us about 3 to 7 business days to process your order. You will receive a confirmation email after placing your order and a shipment notification once your order is being prepared for shipment. If you need your order quickly, select Priority Shipping at checkout for 2-Day delivery. All orders have the same processing time regardless of the shipping method selected. Please note that pierced ears may (sometimes) take an extra day or two before being shipped.

If you received the wrong item(s), please email us at support@kritterklips.com so we can rectify the situation. We want you to be satisfied!

Unfortunately, once a package leaves us, delivery is the responsibility of the carrier.

A missing package claim must be filed with the carrier itself, which is typically the United States Postal Service (USPS) — you can begin this process by clicking here.

Please note that all of our packages are insured, but should you need any additional information, please do not hesitate to contact us directly (at) support@kritterklips.com.

We will try our best to help in any way that we can!

If it has been less than 24 hours since you placed your order, you can change/edit your order through your account or through the link at the bottom of your order confirmation email. Requests made over 24 hours after the order has been placed may not be possible, but we’ll do our best to help! If you need to make changes to an existing order and it has been over 24 hours since you placed it, please send us an email as soon as possible at support@kritterklips.com

*Many of our ears can sell out really, really quick! We are not able to guarantee the availability of any items listed on the website that have not been purchased when it comes to swapping ears you’ve already ordered for a different style.

You can cancel your order for up to 24 hours, as long as it has not already been shipped, through your account or at the bottom of your order confirmation email. If it has been over 24 hours since you've placed your order and you have not received a shipping confirmation, you can send us an email to support@kritterklips.comto see if your order is eligible for cancellation. We often ship out the next day, so please keep this in mind!

We ship worldwide! International shipping rates are calculated based on location and the weight of the package. Shipping is provided by USPS and we are not able to offer any discounts for shipping or negotiate rates, unfortunately. It is the responsibility of the package recipient to cover any duties and/or tariffs associated with importing goods from the United States. Customs fees vary by country and you can contact your local customs facility for more information.

Yes, we have Afterpay available if you’re on a budget!

Return and Exchange requests can be submitted here, or by sending a direct email to support@kritterklips.com where our customer support team will get back to you soon!

To find out if your order qualifies, please take a moment to view our full Return Policy

PRODUCT RELATED

We are not able to accept custom orders at this time, but we hope you’ll find a pair that you love in our current collection! If you follow us on social media (@kritterklips) & subscribe to our newsletter, at the bottom of our home page; you’ll be the first to know when new releases drop.

Each pair of ears are handmade — designed by our creatives, cut by our production team, then hand-sewn by our sewing team in California.

We use all faux (not real) fur and vegan leathers. The inside material can vary between lycra, spandex, silk, micro-suede, flannel, velvet, and more.

No, our ears are only available in pairs.

Yes, we have sales, stay updated by signing up for emails and checking our socials! We also have a sale section on our website, and we have Less Than Purrfect pairs available to purchase, which are a great option if you are on a budget!

Our KritterKlips are handmade with love, one by one. Each ear is cut, hand-sewn, and clipped. We are a small business made up of a handful of people, so the cost of the ears helps to cover things like labor, materials, packaging, office space, and more.

There is a lot more that goes into a small business than just the product, and we appreciate every single one of you Kritters for supporting us.

Product Add-Ons are products that can be added onto your order for a discounted price, generated by some of our favs!

Only one Add-On discount can be applied at a time. If you have selected multiple Add-Ons, the highest value discount will remain so that you get the best deal :)

PRODUCT Care

Here's what you will want to do if you would like to wash your KritterKlips in three easy steps!

Step One: Hand-wash your ears in the sink with lukewarm water — you can also add some hand soap if you wish

Step Two: Shake water out when you're done giving them a bath and then leave them out to air dry

NOTE: Blow drying with heat or straightening them with a flat iron will cause the synthetic fur to melt! And if you should choose to let them dry under direct sunlight, please note that colors may fade as well

Step Three: Once they are dry, gently use a hair brush to brush out ears! After that, they should be good as new for you :)

And if you need a bit more detail, checkout the official guide here!

Dry clean only is recommended for all jackets. However, either of these faux fur products can be hand washed in cool water and then left air dry, avoiding direct sunlight — this will allow them to best maintain their color and overall quality for a long time!

However, should you prefer machine washing/drying for convenience, make sure your fan holster, bucket hat, and/or jacket are in a mesh bag for added protection with both the washer and dryer set on the gentle cycle. Please note, color bleeding or seam damage is more likely when machine washed.

Rewards & Reviews

All you have to do to become a member is create an account!

Members earn 10 points for every $1 spent, which means it's super fast and easy to gain points, and these points can save you cash on your next order!

Check out our current rewards tiers: 

 500 POINTS = $5 OFF GIFT CODE

1,000 POINTS = $10 OFF GIFT CODE

2,000 POINTS = $20 OFF GIFT CODE

2,500 POINTS = FREE SHIPPING*

Just look for the white crown icon at the bottom righthand corner of your screen, simply select the Rewards tab in the main menu on any device, or, since you're here, click the Check My Rewards button below after creating an account to find your current balance and redeem your points! Also, your points will never expire!

*Free shipping applies to rates $25 or less

We love to get your thoughts on purchases, which is why we offer a great incentive for leaving a review!

Following the delivery of your order, you'll receive an email from us with a link you can follow to leave a review!

If you add a picture or a video, you'll then receive a complimentary gift code via email for $5* that you can redeem on any KritterKlips online store purchase!

*Please note as of March 18th, we have had to adjust our offer discount from $10 to $5, though all gift codes generated before this change for the $10 amount will remain valid — if you should have any questions, please contact us!

GENERAL QUESTIONS

Some kritters prefer to choose the ear that best matches their hair color or outfit choice, while others opt for an ear that matches their personality or current mood. For a more natural look, choose a pair that compliment and blend well your hair color. To stand out and sparkle, try a multi-colored or glittery pair. For extra flair, pierced ears are a game-changer. Can’t decide on one pair? We’ve been known to wear a few pairs, or four, at one time - it’s totally normal.

Yes, and we are truly thankful to have so many of you interested in becoming a brand ambassador for us! Unfortunately, we are not seeking out any new ambassadors at the moment. But should this change in the future, we will make that announcement on our Insta first (@KritterKlips)! So be sure to follow us on there — and we hope to work with you someday soon! :)

We do not have a physical location, but you can find KritterKlips at many music festivals and street fairs throughout California and across the United States. During festival season, you can check out our Instagram highlights to see where we will be!

The KritterKlips office and warehouse are located in Temecula, CA. Everything is produced and sourced from right here, in California!

We are not currently hiring for any positions; although we are always looking for models, MUAs, and photographers to work with in SoCal. If you are interested in working with us, please send your portfolio to support@kritterklips.com

SUPPORT

That's okay! We got the answers — contact us at support@kritterklips.com

Current Hours:

Monday — Thursday

6 a.m. to 3 p.m. PST